Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?
Article Status
Published
Authors/contributors
- Holmes, Samuel (Author)
- Moorhead, Anne (Author)
- Bond, Raymond (Author)
- Zheng, Huiru (Author)
- Coates, Vivien (Author)
- Mctear, Michael (Author)
Title
Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?
Date
2019-9-10
Proceedings Title
Proceedings of the 31st European Conference on Cognitive Ergonomics
Conference Name
ECCE 2019: 31st European Conference on Cognitive Ergonomics
Place
BELFAST United Kingdom
Publisher
ACM
Pages
207-214
Language
en
ISBN
978-1-4503-7166-7
Short Title
Usability testing of a healthcare chatbot
Accessed
13/03/2024, 18:33
Library Catalogue
DOI.org (Crossref)
Extra
<AI Smry>: Usability test outcomes confirm what is already known about chatbots - that they are highly usable but conventional methods for assessing usability and user experience may not be as accurate when applied to chatbots.
Citation
Holmes, S., Moorhead, A., Bond, R., Zheng, H., Coates, V., & Mctear, M. (2019). Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces? Proceedings of the 31st European Conference on Cognitive Ergonomics, 207–214. https://doi.org/10.1145/3335082.3335094
Technical methods
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