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  • Kerstin Denecke, Alaa Abd-Alrazaq, Mowaf...
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    Oct 31st, 2021
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    journalArticle
    Kerstin Denecke, Alaa Abd-Alrazaq, Mowaf...
    Oct 31st, 2021

    Abstract Background In recent years, an increasing number of health chatbots has been published in app stores and described in research literature. Given the sensitive data they are processing and the care settings for which they are developed, evaluation is essential to avoid harm to users. However, evaluations of those systems are reported inconsistently and without using a standardized set of evaluation metrics. Missing standards in health chatbot evaluation prevent...

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