Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?
Article Status
Published
Authors/contributors
- Holmes, Samuel (Author)
- Moorhead, Anne (Author)
- Bond, Raymond (Author)
- Zheng, Huiru (Author)
- Coates, Vivien (Author)
- Mctear, Michael (Author)
Title
Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?
Proceedings Title
Proceedings of the 31st European Conference on Cognitive Ergonomics
Conference Name
ECCE 2019: 31st European Conference on Cognitive Ergonomics
Publisher
ACM
Place
BELFAST United Kingdom
Date
2019-9-10
Pages
207-214
ISBN
978-1-4503-7166-7
Citation Key
holmes2019
Accessed
13/03/2024, 18:33
Short Title
Usability testing of a healthcare chatbot
Language
en
Library Catalogue
DOI.org (Crossref)
Extra
<AI Smry>: Usability test outcomes confirm what is already known about chatbots - that they are highly usable but conventional methods for assessing usability and user experience may not be as accurate when applied to chatbots.
Read_Status: New
Read_Status_Date: 2026-01-26T11:33:25.498Z
Citation
Holmes, S., Moorhead, A., Bond, R., Zheng, H., Coates, V., & Mctear, M. (2019). Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces? Proceedings of the 31st European Conference on Cognitive Ergonomics, 207–214. https://doi.org/10.1145/3335082.3335094
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