Exploring User Perspectives on ChatGPT: Applications, Perceptions, and Implications for AI-Integrated Education
Article Status
Published
Authors/contributors
- Mogavi, Reza Hadi (Author)
- Deng, Chao (Author)
- Kim, Justin Juho (Author)
- Zhou, Pengyuan (Author)
- Kwon, Young D. (Author)
- Metwally, Ahmed Hosny Saleh (Author)
- Tlili, Ahmed (Author)
- Bassanelli, Simone (Author)
- Bucchiarone, Antonio (Author)
- Gujar, Sujit (Author)
- Nacke, Lennart E. (Author)
- Hui, Pan (Author)
Title
Exploring User Perspectives on ChatGPT: Applications, Perceptions, and Implications for AI-Integrated Education
Abstract
Understanding user perspectives on Artificial Intelligence (AI) in education is essential for creating pedagogically effective and ethically responsible AI-integrated learning environments. In this paper, we conduct an extensive qualitative content analysis of four major social media platforms (Twitter, Reddit, YouTube, and LinkedIn) to explore the user experience (UX) and perspectives of early adopters toward ChatGPT-an AI Chatbot technology-in various education sectors. We investigate the primary applications of ChatGPT in education (RQ1) and the various perceptions of the technology (RQ2). Our findings indicate that ChatGPT is most popularly used in the contexts of higher education (24.18%), K-12 education (22.09%), and practical-skills learning (15.28%). On social media platforms, the most frequently discussed topics about ChatGPT are productivity, efficiency, and ethics. While early adopters generally lean toward seeing ChatGPT as a revolutionary technology with the potential to boost students' self-efficacy and motivation to learn, others express concern that overreliance on the AI system may promote superficial learning habits and erode students' social and critical thinking skills. Our study contributes to the broader discourse on Human-AI Interaction and offers recommendations based on crowd-sourced knowledge for educators and learners interested in incorporating ChatGPT into their educational settings. Furthermore, we propose a research agenda for future studies that sets the foundation for continued investigation into the application of ChatGPT in education.
Archive ID
arXiv:2305.13114
Date
2023-05-22
Accessed
25/05/2023, 12:54
Short Title
Exploring User Perspectives on ChatGPT
Library Catalogue
Extra
arXiv:2305.13114 [cs]
<AI Smry>: The results of the research show that ChatGPT is most commonly used in the domains of higher education, K-12 education, and practical skills training, and the topics most frequently associated with ChatG PT are productivity, efficiency, and ethics.
Citation
Mogavi, R. H., Deng, C., Kim, J. J., Zhou, P., Kwon, Y. D., Metwally, A. H. S., Tlili, A., Bassanelli, S., Bucchiarone, A., Gujar, S., Nacke, L. E., & Hui, P. (2023). Exploring User Perspectives on ChatGPT: Applications, Perceptions, and Implications for AI-Integrated Education (arXiv:2305.13114). https://doi.org/10.48550/arXiv.2305.13114
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